TERMS AND CONDITIONS POLICY

1. Definitions
In these Terms and Conditions the following definitions apply:
“The Company”, “We”, “Us” means Sam’s Gutters Ltd.
“Technician” means the person or persons carrying out cleaning, repair or replacement services for the
Client.
“Client” means the person(s), firm or corporate body together with any subsidiary or associated company
as defined by the Companies Act 1985 to whom services are supplied.
“Service” means the guttering, fascia, soffit, roofing or any other clearing, cleaning, repair or replacement
services carried out for the Client.
“Service Visit” means the visit to the Client’s service address by the technician in order to carry out the
Service.
Unless the context requires otherwise, reference to the singular includes the plural and reference to the
masculine includes the feminine and vice versa.

2. Contract
2.1 These Terms and Conditions represent a contract between the Company and the Client.
2.2 Any services ordered through Sam’s Gutters’ website are performed by our technicians.
2.3 If the Client encounters a problem or the Service falls short of the Client’s expectations, we will, at
our discretion, do our best to resolve the issue.
2.4 The Client agrees that any use of the services advertised through Sam’s Gutters’ website (including
placing an order for services by telephone, email or website) shall constitute the Client’s acceptance of
these Terms and Conditions and that the Client permits the Company to contact the Client in regards to
the booked/offered services.
2.5 When booking any service, the Client is obliged to provide details of name, address, telephone and
email. When the service is booked, the Client is deemed to accept these Terms and Conditions as well
as the fact of The Company contacting the Client unless he states otherwise in writing.
2.6 The Client is entitled to a 14-days cooling off period after booking with Sam’s Gutters. During this
time, the Client may cancel his booking(s) by informing the Company in writing (email is sufficient) up to
48 hours before the scheduled time for the Service. The Client can send his notice of cancellation to
sam@samsgutters.net. There will be no charge for cancellation and any deposit will be repayable,
unless any work has been carried out within the 14-days cooling off period. The Client will be liable to
pay for any work carried out during the 14-days cooling off period.
In the case of cancellation of a quoted job following the 14-days cooling-off period, the Client is entitled to
a refund of his deposit, minus any cost incurred by the Company, either in preparation for the work,
purchasing of materials or for any work already carried out until this point, and minus the profit that would
have been made by the Company as result of the effort already invested.
2.7 The charges for the Service Visit are to be paid on the day of service by bank transfer to the bank
details on the invoice. The Technician will confirm completion of the works directly to Sam’s Gutters
Limited Operations who will raise an invoice within 2 working days.
2.8 If the Client does not settle the invoice by the due date and the Company is forced to pass the debt
to their legal team, then an immediate administrative fee of 25% + VAT of the total invoice amount is
added to the owed amount. If after initiating legal procedures the debt is not settled immediately, all resulting
legal fees
of the Company will be claimed from the debtor, should the court rule in favour of the Company.
2.9 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall
prevail over any other terms of business or purchase conditions put forward by the Client.
2.10 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by
a director of the Company. The Company reserves the right to make changes to any part of these Terms
and Conditions without notice.

3. Our Services
3.1 The Company aims to provide reliable, trustworthy and efficient Technicians who perform the work
specified by the Client in a professional manner.
3.2 The Client must allow the Technician access to the service address, water and power, as needed for
the work to be done.
3.3 We aim to deliver work at the highest standard, aiming to exceed expectations. However, where work
is being done, mistakes can happen and we always like and endeavour to correct our mistakes. The
Client is expected to check the quality of the work immediately after completion. In the event that the
Client is not satisfied with the standard of work and it cannot be rectified by the Technician on the spot,
the Client should contact the Company within 14 days of the Service Visit. Unless, a good reason is
given for late notification, the Company will not consider any complaints made after the period of 14
days. The Company agrees to help to resolve any issues as far as possible. In the event of a valid
complaint, the Client will allow the Company to send the same Technician back to the Client’s property to
complete the works to the Client’s satisfaction. The Company will not refund any payment to the Client in
lieu of the Technician being permitted to return to the Client’s property to complete the work.
3.4 Gutter Clearing and Cleaning: “Gutter cleaning” is another term used by people to refer to “gutter
clearing” and as such does not refer to cleaning the outside of the Client’s gutters. Both, gutter clearing
and gutter cleaning, refer to removing the blockage in gutters from leaves, plants, moss, building waste,
etc. Gutter clearing can vary in time, but the prices are fixed regardless of the time needed to carry out
this service. Gutter clearing is not guaranteed (as gutters can get dirty and fill up again) and any
dissatisfaction should be reported within 14 days. The Company will not deal with gutter clearing
complaints after 14 days from the date the work was carried out.
3.5 Fascia, soffit, guttering and cladding replacements: The Company will supply the parts and materials
required to carry out the work, unless the Client and the Technician agree otherwise. The Client is to
discuss with the Technician and agree on the type, pattern, quality and colour of the material he wishes
to have installed on the Client’s property.
3.6 All repairs are guaranteed for parts and workmanship for a period of one year from the completion of
the work unless otherwise stated on the invoice. The guttering, roofing and other repairs would be
carried out to the best of our ability, however, if the repair fails within the guarantee period, we will return
and rectify the issue free of charge. If the guaranteed repair cannot be rectified due to inability to source
the correct part or any other reason, the Company will liaise with the Client, and will either find an
alternative solution or will offer a refund to the Client.
3.7 The one-year guarantee is only valid on the specific repairs that the technician originally attended the
property to fix. In the event that the same repair fails within one year, the Client should contact the
Company and arrange a revisit. If the fault is found to be unrelated to the original repair, our standard
repair charges will apply. If a revisit is required but is not arranged by the Client with the Company, the
guarantee will expire a year after the original job was completed.
3.8 The one year guarantee on work carried out by our technicians is activated only when the invoice for
such work has been settled in full. The one year period starts not with the payment of the invoice but with
the completion of the job.
3.9 The Company can recommend other company’s, such as for scaffolding or other construction work,
but will not act as an agent, take no commission and will not be held responsible for other company’s
work.
3.10 If we have to search and find an uncommon part to get the repair done, there will be a charge.
Alternatively, the client can locate and order the parts and call us to book an appointment to carry out the
repair. In such occasion, if an incorrect part is ordered then it would be the responsibility of the client and
our full fees would be payable.

4.Insurance
The Company is covered by a public liability insurance of a minimum of £5,000,000.00, which can be
checked here.

5. Cancellation
The Client may cancel or reschedule a Service Visit by giving at least 48 hours notice by telephone or
email. If the Client fails to do this then they are liable to a payment of £75 administration fee. Notice can
only be given on weekdays between 9am and 5.30pm. Any notice given on Saturday and Sundays and
public bank holidays will not be accepted.

6. Complaints and Claims
6.1 The Company agrees to help resolve any issues as far as possible. The Complaints and Claims
policy set out here applies to all the Services.
6.2 The Client accepts and understands that poor service or workmanship or any other issue must be
reported within the above allocated times.
6.3 If the Client is dissatisfied with the service provided by a particular Technician and this Technician is
unable to resolve the issue during a second visit, the Client may request that the Company allocate a
different Technician.
6.4 A claim should be made against the Company public liability insurance in the event of accidental
damages, or any damage caused by the Technician to the Client’s property.
6.5 The Company is responsible for providing a Technician who is legally eligible to work and capable of
performing the service requested by the Client. Where the Company has been negligent and/or
breached this obligation, the Company will be liable for any reasonable loss or damage suffered as a
direct result. However, the Company’s liability won’t include any losses relating to the Client’s business,
even if those losses are reasonably foreseeable.
6.6 All unpaid invoices will be passed on to the Company’s legal team to recover the debt. If the Client
does not settle the invoice by the due date and The Company is forced to pass the debt to their legal
team, then an immediate administrative fee of 25% + VAT of the total invoice amount is added to the
owed amount. If after initiating legal procedures the debt is not settled immediately, all resulting legal
fees of The Company will be claimed from the debtor, should the court rule in favour of the Company.

7. Severely Blocked Downpipes
Gutter clearing price includes clearing the gutters and CHECKING the down pipes for any possible
blockage. If the down pipe is blocked we will endeavour to unblock it but the gutter clearing quote given
to the client, at the time of booking, does not include unblocking severely blocked downpipes. We would
quote separately for the work in such occasions and will carry it out on the day, if the client agrees to the
additional charge.
Please contact us if you have any question or need clarification on any item of these terms and
conditions.

8. Rights To Images
The photographic reports and transformational photographs and images belong to Sam’s Gutters Limited
and we reserve the right to use the images for advertising purposes.
If you would like us to remove any images from our database or to cease the use of any photographs
and / or images, please write to us at alex@samsgutters.net

9. Free Quote Service
We will always do our best to offer to you a quotation, but sometimes, a free or even a paid for quotation
is not feasible. We are only bound by our written quotations, read in conjunction with the relevant terms
and conditions. We will not be bound by any verbal quotations, or estimates, or written; provided when
the data was incomplete and incorrect.

10. Date and Time Delays
It is always our intention to provide customer satisfaction and the promise of works on a date and
window of arrival time is very important to us. It can on occasions be necessary, to amend and adjust, or
to re-schedule appointments. In the event of such a necessity, we and / or the Technician will endeavour
to contact you with as much notice as possible. We will not be held liable for any delay, or consequences
of the delay and we will be entitled to a reasonable extension of time for the Service Visit.
Our commitment remains to a high standard of quality and safety controls and measures, therefore your
understanding is appreciated.

11. General
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or
modified in any manner except by an instrument in writing signed by a duly authorised representative
and you. Our terms and conditions will prevail over any terms and conditions used by you or contained,
set out or referred to in any documentation sent to us by you. Failure to enforce any of the terms or
conditions of this Agreement by Sam’s Gutters Limited, shall not constitute a waiver of any such terms or
conditions, or of any other terms or conditions.

These terms and conditions, and all contracts awarded between us and you, shall
be governed and construed in accordance with English law and shall be subject to
the exclusive jurisdiction of the English law.

Effective Date: 7th day of October, 2022